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Accessibility and compatibility features for IRS Online Services Login and Security Profile Pages



The Login and Security Profile pages of this application have been designed for compatibility with screen readers and other assistive technologies, including screen magnifiers and speech recognition software.

The accessibility features provided include the following:

A) All the images have alternative text that assistive technologies can read.

B) All the form input fields have labels which describe the field, and the type of data that needs to be entered. The field labels are read by assistive technology.

C) All the information conveyed with color is also available without color.

D) Row and column headers are identified for data tables, and markup is used to associate data cells and header cells for data tables. Assistive technologies can read these headers and markup.

The following directions will help users of assistive technology as they use the Login and Security Profile pages of this application:

1) How to find out if when the form is not accepted: After you submit your data, the system will check it for problems. If no issues are found, you will proceed to the next step. If there are problems, the form will be re-presented with information to help you solve the problem. When the page reads, the word "error" will be heard. To learn more about the nature of the error, TAB until you hear "Error Icon", and then the specific information about the error will be read.

2) Data stays in fields when the form is not accepted: To protect user security, the system checks all inputs after a page is submitted to be sure everything matches against expected data. When there is a problem with the data entered, you will be returned to the page. To avoid the need for data re-entry, the data that you entered before will remain in the fields. If you need to change data in any of the fields to resolve the problem, you can clear the text and re-enter.

3) Selecting a site image: When creating your profile, you will need to select a site image from a carousel of alternate images (you may also choose to update a site image while updating your profile). Here's how to select it using JAWS: use TAB to navigate through the image choices and their accompanying radio buttons which follow each image. When you hear the description of an image you want, press TAB once to go to the image's radio button and make your selection by pressing ENTER. The selection will be silent after you press enter. To confirm which image you picked, press [SHIFT + TAB] to navigate back to the image, then TAB forward to hear that a radio button has been checked.

4) Password help: When creating your profile, changing or resetting your password, the page has an area with password rules that are updated as you type with whether the rules are satisfied or not. Those rules and their status are read with JAWS when you TAB off the field. You'll want to read that area and correct any issues before submitting.

5) Updating your password: When updating your password using 'Edit Your User Profile' via the keyboard, you need to tab to the Edit link beside the 'New Password' field, and click Enter, and then you need to TAB forward from the 'User ID' field to set the focus to the 'New Password' field.

6) On the Expectation setting, Your login history, We also need to verify a financial account, and Forgot Password screens, you need to tab through the screen again after the footer is announced.

7) On the Your Login History, for the second and subsequent rows of last login activity, the date, time, and activity are not announced explicitly.

8) On the "Help us verify your identity with some basic information" and "We also need to verify a financial account" screens, the keyboard needs to be used for entry of the Social Security and Credit Card Numbers.

9) Visual focus: when the keyboard is used to navigate pages, you can confirm that the focus is on an editable field by the presence of a cursor in that field, and you can confirm that the focus is on a link by the link being highlighted. Otherwise focus isn't shown for buttons, but as the navigation order generally follows a predictable logical top - down and left to right, this enables you to know where the focus is applied as you use TAB or [SHIFT + TAB] to move through the page.

10) Screen labels: When navigating through the pages of the application using assistive technology, the labels are not always announced with matching text for fields or drop-downs or buttons. You can determine the purpose of the field by listening to the associated text for the field - which is announced by JAWS either before or after the field.